MealGo – Cancellation, Refund & Replacement Policy

Effective Date: 01/01/2026

MealGo Ventures LLP (brand name Mealgo) prepares fresh meals daily based on advance procurement, kitchen planning, and delivery schedules. Since food preparation involves perishable ingredients and operational commitments, the following policy governs cancellations, refunds, and replacements. By purchasing a MealGo subscription or placing an order, customers agree to the terms outlined below.

1. Definitions

  • Subscription Start Date: The first scheduled day of meal delivery under a purchased subscription.

  • Unused / Unutilized Meals: Meals that have not been prepared, packed, dispatched, or consumed.

  • Remaining Subscription Value: Monetary value of unused meals at the time of cancellation.

  • MealGo Credits: Refund value credited to the customer’s MealGo account for future use.

  • Business Days: Monday to Friday, excluding public holidays.

2. General Policy Principles

  • Meals already prepared, packed, dispatched, or consumed are non-refundable.

  • Refunds apply only to unused meals, subject to deduction slabs.

  • Refund and replacement decisions are subject to verification and evidence.

  • MealGo reserves the right to modify this policy at any time, with updates published on official platforms.

3. Cancellation of Entire Subscription

3.1 Advance Notice Requirement

  • Cancellation requests must be submitted at least 48 hours before the next scheduled delivery.

  • Requests must be made through official channels only:

    • Email: info@mealgo.in

    • Phone / WhatsApp: +91 9599009633

    • MealGo App / Website

Verbal or informal requests will not be accepted.

3.2 Refund Eligibility & Deduction Structure

Refunds, if applicable, are calculated on the remaining unutilized subscription value as per the following slabs:

  • Before Start Date:
    → 100% refund

  • Day 1 to Day 15 after Start Date:
    → 30% deduction

  • Day 16 to Day 30 after Start Date:
    → 50% deduction

  • After Day 30:
    → No refund

Example:
Remaining value = ₹1,000
• Cancel on Day 10 → Refund = ₹700
• Cancel on Day 20 → Refund = ₹500

No Refund under any case will be provided for trial meals.

3.3 Non-Refundable Meals

  • Any meal that has been prepared, packed, dispatched, or delivered at the time of cancellation is strictly non-refundable.

  • Trial Meals

3.4 Refund Processing Timeline

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be issued as:

    • MealGo Credits (default), or

    • Original mode of payment, subject to feasibility.

  • MealGo Credits are valid for 90 days from the date of issuance unless stated otherwise.

3.5 Non-Transferability

  • Cancelled subscriptions, refunds, or unused meals:

    • Cannot be transferred to another individual

    • Cannot be sold, gifted, or carried forward to future plans

4. Midway Cancellations

  • Midway cancellation refers to cancelling an active subscription after deliveries have begun.

  • Customers are not eligible for a full refund.

  • Partial refunds apply strictly as per the deduction slabs mentioned in Section 3.2.

  • The deduction already accounts for administrative, procurement, and handling costs.

5. Pause / Hold Policy

  • Customers may pause their subscription for up to 15 days per subscription cycle.

  • Pause requests must be submitted at least 24 hours in advance.

  • Paused days are added to the end of the subscription period.

  • Paused days do not qualify for refunds.

6. Refunds & Replacements for Individual Meals

6.1 Reporting Timeline

  • Issues must be reported within 2 hours of delivery.

  • Customers must submit clear photo or video proof of the issue.

6.2 Eligible Scenarios

MealGo may offer a replacement, partial refund, full refund, or MealGo Credits in the following cases:

  • Food safety issues (spoiled food, foul smell)

  • Foreign objects (stone, hair, plastic, metal)

  • Incorrect meal delivered

  • Major spillage rendering the meal unfit for consumption

All cases are subject to verification by the quality control team.

6.3 Non-Eligible Scenarios

No refund or replacement will be provided for:

  • Taste-related preferences (too oily, too spicy, bland, etc.)

  • Minor spillage where food is still consumable

  • Delays caused by traffic, weather, or third-party logistics

  • Failure to report within the stipulated time window

7. Delivery Failure Policy

  • If a delivery fails due to MealGo’s operational error, the customer will receive:

    • A replacement meal, or

    • A refund/credit for the affected meal

  • No refund will be issued if delivery fails due to:

    • Incorrect address

    • Unreachable customer

    • Customer unavailability or refusal

8. Verification & Decision Authority

  • MealGo reserves the right to:

    • Request additional proof

    • Conduct internal quality checks

    • Reject claims found to be invalid or fraudulent

  • Decisions taken by MealGo’s quality and operations teams shall be final.

9. Force Majeure

MealGo shall not be liable for refunds arising from events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Strikes

  • Government restrictions

  • Major system outages

10. Corporate & Bulk Orders

  • Corporate subscriptions and bulk orders are governed by separate written agreements.

  • Unless expressly stated, bulk orders are non-refundable.

11. Dispute Resolution

For escalation:

MealGo aims to resolve escalations within 7 business days.

12. Contact Information

  • Email: info@mealgo.in

  • Phone / WhatsApp: +91 9599009633

  • Support Hours: 9:00 AM – 7:00 PM (IST)

  • App Support: Available via MealGo App

13. Policy Acceptance & Updates

By placing an order or purchasing a subscription with MealGo, customers acknowledge and agree to this policy. MealGo reserves the right to revise this policy at any time. Updated versions will be effective immediately upon publication.

Need help?

Contact us at info@mealgo.in for questions related to refunds and returns.