Welcome to MealGo. This Shipping and Delivery Policy outlines the terms and conditions regarding the shipping and delivery of products and services purchased through our website at [www.mealgo.com] (the “Site”).

1. Delivery Coverage Area

MealGo currently offers delivery within a 5 km radius of Sector 50, Gurgaon.

To check if your address falls within our delivery zone:

  • Enter your complete address or PIN code during checkout.
  • Alternatively, contact our customer support for confirmation.

We are actively working to expand our delivery range. If you’re located outside our current service area, please stay tuned or reach out to let us know your interest.

2. Delivery Schedule

  • Standard Delivery: Orders are typically delivered on your selected delivery day and time slot.
  • Subscription Plans: Deliveries for meal plans or subscriptions follow a fixed schedule (e.g., weekly or bi-weekly). Delivery dates are selected during plan setup and confirmed via email.
  • Cut-off Time: Orders must be placed by 09:00AM on the day before the selected delivery date.

We do not deliver on public holidays unless otherwise stated.

3. Delivery Fees

  • Delivery charges may vary depending on your location and the size of your order.
  • Applicable delivery fees will be displayed at checkout.
  • Free delivery may be offered on qualifying orders or promotions.

4. Receiving Your Delivery

  • Please ensure someone is available at the delivery address to receive the order.
  • If no one is available, we may leave the order at your doorstep if permitted, or attempt a redelivery depending on the delivery partner’s policy.
  • MealGo is not responsible for orders that are left unattended after delivery.

5. Packaging and Food Safety

All meals and perishable items are packed using insulated, temperature-controlled packaging to ensure freshness upon arrival. Please refrigerate your meals immediately upon receipt and follow the storage and heating instructions provided.

6. Delivery Delays

While we strive to deliver all orders on time, delays may occur due to weather, traffic, or high order volumes. If your delivery is significantly delayed, we will notify you as soon as possible.

MealGo is not liable for delays caused by circumstances beyond our control, including force majeure events.

7. Incorrect or Missing Items

If your order is incorrect, incomplete, or damaged upon arrival, please contact our support team within 24 hours of delivery:

📧 Email: support@mealgo.com